Refund/Exchange Policy


As a company policy, we do not offer refunds for our bakes. If you are unsatisfied with your bake, please get in touch with a member of management through hello@luminarybakery.com within 24 hours of your collected/delivered bake with the reasons why you are unsatisfied and any photographic evidence of issues with the bake. It is then at our discretion whether you are offered a percentage off of your next order or store credit to be used against a future purchase with us. As taste and texture are subjective, we would not offer credit or a percentage off for these as reasons.

We cannot be held liable for any damages to bakes once confirmation of delivery has been sent to us. We receive an email confirmation of all delivered bakes.

If you collect your bake from us, we cannot be held liable for any damages to the cake or products once they have left our premises. When you collect a bake, please ensure that your vehicle has a flat surface and is clean and tidy. Our cakes can be very fragile, so we advise to drive slowly and ensure that your cake cannot move around in the vehicle.

We will always endeavor to deliver within the given time slot, however as we use a third party delivery service, delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries and any delivery complaints will be forwarded to our delivery service provider.

Refund/Exchange Policy


As a company policy, we do not offer refunds for our bakes. If you are unsatisfied with your bake, please get in touch with a member of management through hello@luminarybakery.com within 24 hours of your collected/delivered bake with the reasons why you are unsatisfied and any photographic evidence of issues with the bake. It is then at our discretion whether you are offered a percentage off of your next order or store credit to be used against a future purchase with us. As taste and texture are subjective, we would not offer credit or a percentage off for these as reasons.

We cannot be held liable for any damages to bakes once confirmation of delivery has been sent to us. We receive an email confirmation of all delivered bakes.

If you collect your bake from us, we cannot be held liable for any damages to the cake or products once they have left our premises. When you collect a bake, please ensure that your vehicle has a flat surface and is clean and tidy. Our cakes can be very fragile, so we advise to drive slowly and ensure that your cake cannot move around in the vehicle.

We will always endeavor to deliver within the given time slot, however as we use a third party delivery service, delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries and any delivery complaints will be forwarded to our delivery service provider.

Refund/Exchange Policy


As a company policy, we do not offer refunds for our bakes. If you are unsatisfied with your bake, please get in touch with a member of management through hello@luminarybakery.com within 24 hours of your collected/delivered bake with the reasons why you are unsatisfied and any photographic evidence of issues with the bake. It is then at our discretion whether you are offered a percentage off of your next order or store credit to be used against a future purchase with us. As taste and texture are subjective, we would not offer credit or a percentage off for these as reasons.

We cannot be held liable for any damages to bakes once confirmation of delivery has been sent to us. We receive an email confirmation of all delivered bakes.

If you collect your bake from us, we cannot be held liable for any damages to the cake or products once they have left our premises. When you collect a bake, please ensure that your vehicle has a flat surface and is clean and tidy. Our cakes can be very fragile, so we advise to drive slowly and ensure that your cake cannot move around in the vehicle.

We will always endeavor to deliver within the given time slot, however as we use a third party delivery service, delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries and any delivery complaints will be forwarded to our delivery service provider.

CANCELLATION POLICy


We understand that plans can change and will always strive to help you to make changes to your order date/time whenever possible.

All weekday cancellations must be made via email to hello@luminarybakery.com prior to 2 pm, 3 business days before your event or scheduled bake. Cancellations left on our voicemail will not be counted. Cancellation fees are as follows:

  • Less than 3 business days notice you will be charged 100% of the order value (no delivery fee will be charged)

  • 24 hours notice you will be charged 100% of the order value and the delivery fee.

To ensure the quality and freshness of bakes remains to our high Luminary standard we will dispose of any cake or baked item that is not picked up within 48 hours after the due time and you will be invoiced the full amount of your order.

 

Cakes that are not collected will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Luminary Bakery and stored there until notice from the customer.

We understand that plans can change and will always strive to help you to make changes to your order date/time whenever possible.

All weekday cancellations must be made via email to hello@luminarybakery.com prior to 2 pm, 3 business days before your event or scheduled bake. Cancellations left on our voicemail will not be counted. Cancellation fees are as follows:

  • Less than 3 business days notice you will be charged 100% of the order value (no delivery fee will be charged)

  • 24 hours notice you will be charged 100% of the order value and the delivery fee.

To ensure the quality and freshness of bakes remains to our high Luminary standard we will dispose of any cake or baked item that is not picked up within 48 hours after the due time and you will be invoiced the full amount of your order.

 

Cakes that are not collected will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Luminary Bakery and stored there until notice from the customer.

We understand that plans can change and will always strive to help you to make changes to your order date/time whenever possible.

All weekday cancellations must be made via email to hello@luminarybakery.com prior to 2 pm, 3 business days before your event or scheduled bake. Cancellations left on our voicemail will not be counted. Cancellation fees are as follows:

  • Less than 3 business days notice you will be charged 100% of the order value (no delivery fee will be charged)

  • 24 hours notice you will be charged 100% of the order value and the delivery fee.

To ensure the quality and freshness of bakes remains to our high Luminary standard we will dispose of any cake or baked item that is not picked up within 48 hours after the due time and you will be invoiced the full amount of your order.

 

Cakes that are not collected will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Luminary Bakery and stored there until notice from the customer.

WEDDINGS


Life is unpredictable, wherever possible we will happily reschedule your wedding cake for a later date.

If you would like to cancel your wedding cake, the following applies:

  • More than eight weeks notice we will retain the £50 deposit fee but release the remaining balance

  • Eight weeks notice you will be charged 25% of the remaining balance

  • Four weeks notice you will be charged 50% of the remaining balance

  • Less than four weeks notice you will be liable for 100% of the remaining balance

Life is unpredictable, wherever possible we will happily reschedule your wedding cake for a later date.

If you would like to cancel your wedding cake, the following applies:

  • More than eight weeks notice we will retain the £50 deposit fee but release the remaining balance

  • Eight weeks notice you will be charged 25% of the remaining balance

  • Four weeks notice you will be charged 50% of the remaining balance

  • Less than four weeks notice you will be liable for 100% of the remaining balance

Life is unpredictable, wherever possible we will happily reschedule your wedding cake for a later date.

If you would like to cancel your wedding cake, the following applies:

  • More than eight weeks notice we will retain the £50 deposit fee but release the remaining balance

  • Eight weeks notice you will be charged 25% of the remaining balance

  • Four weeks notice you will be charged 50% of the remaining balance

  • Less than four weeks notice you will be liable for 100% of the remaining balance