As a company policy, we do not offer refunds for our bakes. If you are unsatisfied with your bake, please get in touch with a member of management through email@example.com within 24 hours of your collected/delivered bake with the reasons why you are unsatisfied and any photographic evidence of issues with the bake. It is then at our discretion whether you are offered a percentage off of your next order or store credit to be used against a future purchase with us. As taste and texture are subjective, we would not offer credit or a percentage off for these as reasons.
We cannot be held liable for any damages to bakes once confirmation of delivery has been sent to us. We receive an email confirmation of all delivered bakes.
If you collect your bake from us, we cannot be held liable for any damages to the cake or products once they have left our premises. When you collect a bake, please ensure that your vehicle has a flat surface and is clean and tidy. Our cakes can be very fragile, so we advise to drive slowly and ensure that your cake cannot move around in the vehicle.
We will always endeavor to deliver within the given time slot, however as we use a third party delivery service, delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries and any delivery complaints will be forwarded to our delivery service provider.