Progression Support Worker

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Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, and holds an active Christian faith, permitted under Schedule 9, part 1 of the Equality Act 2010.

Job Description

Salary: £24,400.70 -£31,000.00 per annum, depending on experience.

Work Locations: Camden, NW1 8AJ

Hours: 40 hours per week - usually 8 hours a day with 30 minute paid lunch, flexible timings to ensure availability for Luminary beneficiaries when they need. There will be occasions where evenings or weekends are required but these are not often.

Reports to: Programmes Manager

Employed by: Luminary Limited

Job Purpose

To join our Progression Support team, providing specialist support for women who have experienced multiple disadvantages. Empowering them to move towards independence, employment and fulfil their potential.



  • Create person-centred holistic development plans for graduates to become independent, using our ‘Independence Tracker’ to assess their needs and set targets on a regular basis
  • Nurture women’s engagement with Luminary’s vocational training programme, helping 80% of graduates to complete a minimum of 80% of their vocational training.
  • Provide individual support and build trusting relationships with our graduates, proactively reaching out to arrange sessions, attend appointments with them and check in on their progression
  • Deliver or facilitate group sessions weekly Wellbeing Workshops & faith-based groups eg faith reflection as appropriate/desired.
  • Support the work of the Luminary mentor scheme, offering guidance to volunteer mentors
  • Liaise effectively with other agencies involved in the care/support of service users (including Social Workers) to ensure their needs are sufficiently met. This includes attending meetings with external agencies and advocating on behalf or alongside women.
  • Respond quickly to safeguarding concerns, reporting appropriately to Luminary Safeguarding Officer and the local council as necessary, supporting the individual appropriately through the process
  • Build relationships, network with & keep open communication with employers offering work placements or recruiting new staff to offer opportunities to graduates.
  • Send regular updates of job opportunities and other relevant opportunities to graduates.
  • Keep detailed records of all case-working according to best practice and aide in safeguarding, monitoring and evaluation
  • Build relationships with local services relevant for signposting service users to, connecting women with opportunities in line with their support plan (eg specialist services, work experience, additional courses).
  • Be available to offer chaplaincy-style support & prayer to any women wishing to access this
  • Assist the Programmes Manager in evaluating the services Luminary offers to report to funders, assist with completing new funding applications and internal monitoring.
  • Regularly monitor risks associated with individuals you are supporting
  • Contribute your experience of best practice to shape the way Luminary operates effectively


Person Specification

  • Support work or social work experience
  • Driven and highly motivated
  • Relevant experience with client group - women affected by VAWG, experiencing multiple disadvantage
  • Experience supporting an individual through safeguarding issues
  • Person-centred approach to support that is trauma-informed
  • Personable and patient with excellent communication skills, both verbal and written
  • Organised with record keeping, time-keeping, and communication
  • Competent in using IT and digital platforms (such as Airtable for case notes, Slack for team communications, Mailchimp for graduate communications, G Suite & Microsoft Office)
  • Hard working and able to learn new things quickly
  • Experience setting boundaries and investing in own mental wellbeing whilst supporting others
  • Able to multitask effectively and cope well in a stressful environment
  • Able to work independently and initiate tasks as needed; while able to work well in a team
  • Due to the role responsibilities, it is a Genuine Occupational Requirement that this person is
  • female, and holds an active Christian faith.
  • Right to work in the UK
  • Qualifications in social work/mental health related disciplines
  • Experience of the VAWG sector
  • Experience delivering group sessions
  • Advice & guidance qualification
  • Experience of developing or shaping new services
  • Lived-experience of disadvantage and/or gender based violence


Perks & Incentives:

  • Free barista coffee each shift
  • 20% discount off all food & drink plus a Family & Friends discount
  • 10% discount off online purchases (celebration cakes & merchandise)
  • Regular opportunities for training and professional development
  • Quarterly reflection days where possible
  • Opportunities to be involved in Luminary Press
  • Long-term service rewards including merchandise, vouchers, increased holiday and free cake!

Please send all applications to